Mid.Office – More fun, less work
Looking for an application that puts your customers and their travel wishes at the centre? Ideally with intuitive operation and user-friendly interfaces? Then our Mid.Office should be the platform of your choice.
It combines a smart, modern design with functions that support the comprehensive digitalisation of your processes. Benefit from intelligent workflows and an innovative presentation of customer information at every stage of the customer journey. That way you reach your goal more efficiently – and with more fun. So do your customers.
Mid.Office in figures
- 4,500+
- Workstations in use
- 90%
- Cases without rework
- 1 day
- To the daily closing
- 60+
- Connected systems
The perfect platform
Our view of the “current customer” offers a quickly graspable all-round view of their preferences, current offers and trips. An optional link between Mid.Office and your telephone system makes your communication even more effective and transparent.
Data protection requirements met in no time
Processes such as marketing consent and double opt-in are firmly integrated into the workflow. Entry regulations and pre-contractual information forms for your customers can also be handled with a single click.
Marketing and customer loyalty with system
System-side data analyses support your targeted marketing activities and customer loyalty measures. Queries and selections can be made based on a wide range of criteria. Transferring customer, offer and booking data is just as easy – thanks to fast, bidirectional interfaces to the consultation and booking systems you have licensed.
Completely digital – the travel agency of the future
The extensive document management lets you upload your own documents. Combined with the optional .BOSYS document archive and the integration of your email traffic, the path to full digitalisation becomes a walk in the park. Add the BOSYS signature solution – digital signature on the signature pad, on a tablet or online – and you are on the home straight to the paperless travel agency.
Full control
BOSYS appointment management, which also includes automatic system-generated tasks, enables targeted handling of current to-dos. Control and management information come from a wide range of list and evaluation functions geared to the needs at the counter. The scope is rounded off by mapping all payment transactions in the travel agency – with and without case reference, including connections to selected payment systems, optional automated dunning and a cash register that records every movement.
Feature overview
- Case management
- Customer management
- Marketing consent and double opt-in procedure
- Advise & book with licensed systems incl. data transfer
- System-side data analysis for marketing
- Entry regulations
- Document management
- Document archive with buffer storage and upload of your own documents *
- Email sending and receiving
- Information forms
- Digital signature (signature pad, signature link, tablet) *
- Appointment management with automated tasks
- Payment transactions with and without case reference
- Voucher management
- Cash book
- Customer selections
- Lists and evaluations
* These features are optional add-on modules.
